Public relations (PR) is the managing of internal and external communication of an organization to create and maintain a positive image. Public relations may involve popularizing successes, downplaying failures, announcing changes, and many other activities; but ethical P.R. practitioners can also convince companies to work more closely with its various publics and form win-win relationships.

Public Relations is a set of management, supervisory, and technical functions that foster an organization's ability to strategically listen to, appreciate, and respond to those persons whose mutually beneficial relationships with the organization are necessary if it is to achieve its missions and values.

Public relations evaluates a product or individual's public perception through market research and situation analysis. Once data is collected and challenges are identified, solutions are presented in a campaign strategy to meet goals and objectives. Techniques may vary from campaign to campaign but some standard tools used are; press releases, press kits, satellite feeds, pod casts, web casts, wire service distribution of information, publishing of information material and internet placement. Others include entertainment product placement (television, events, celebrity), product launches, press conferences, media seminars, producing events, speech writing, establishing partnerships and community relationships. More is often required.

Direct communication (carrying messages directly to constituents, rather than through the mass media) with, e.g., newsletters – in print and e-letters. Collateral literature, traditionally in print and now predominantly as web sites. Speeches to constituent groups and professional organizations; receptions; seminars, and other events; personal appearances.